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Leads and mentors ServiceNow software engineers delivering complex professional services projects. Develops custom applications and platform customizations, troubleshoots CSM, integrations, portals, and other modules, and performs root cause analysis. Maintains ServiceNow modules and integrations, collaborates with stakeholders, supports upgrades, clones, patching, and performance optimization, documents solutions, follows development standards, and manages deployments.

Leads and mentors ServiceNow software engineers delivering complex customer projects. Develops and customizes ServiceNow solutions, troubleshoots platform and integration issues, maintains modules, supports upgrades and deployments, optimizes performance, documents technical solutions, and collaborates with stakeholders. Requires ServiceNow SAM/HAM experience and relevant ServiceNow certifications.

Develop and enhance ServiceNow applications for work order management, scheduling, dispatch, discovery, service mapping, and CMDB operations. Collaborate with stakeholders and technical SMEs, configure event rules, integrate ServiceNow services through REST APIs, manage MID servers, create custom discovery patterns, prevent duplicate configuration items, and configure identification rules and multi-tier service discovery across environments.

Develop and implement AI-driven applications, workflows, and integrations on the ServiceNow platform. Gather requirements, configure and customize ServiceNow modules, integrate machine learning and NLP capabilities, develop scripts, manage CMDB and service mapping work, test solutions, troubleshoot incidents, and support deployments across environments. The role also involves stakeholder collaboration, documentation, production remediation, and applying ServiceNow AI features such as Now Assist, Virtual Agent, Predictive Intelligence, and Performance Analytics.

Develop ServiceNow customer applications for work order management, scheduling, and dispatch. Collaborate with stakeholders and technical SMEs, enhance event rules and CMDB binding, configure Discovery and Service Mapping, manage MID servers, build integrations using REST APIs, prevent duplicate CIs, and migrate and configure custom discovery and application patterns across environments.

The Forward Deployed AI Engineer will deploy AI solutions, work with clients on integration, and build prototypes while contributing to platform development.