Top Tech Jobs & Startup Jobs in NYC, NY

The Director of FP&A leads enterprise financial planning, budgeting, forecasting, modeling, variance analysis, KPI development, and executive decision support. This role partners with senior leadership on strategy, investments, product launches, market expansion, and M&A activity. It oversees multiple FP&A teams, develops financial leaders, establishes planning processes and tools, and presents insights for board-level decisions.

Manage client relationships and develop, execute, and optimize display media strategies, primarily through Amazon DSP. Responsibilities include budget allocation, campaign planning, performance reporting, competitive benchmarking, retail media analysis, product launch planning, and identifying sales opportunities. The role also requires educating clients and internal teams on DSP best practices, presenting strategic recommendations, and aligning advertising programs with broader business objectives.

Lead Helium 10’s customer experience organization and strategy across Customer Success, Support, Managed Services, and Sales. Drive product adoption, retention, renewals, expansion, and customer health through scalable human-led and AI-enabled programs. Build teams, processes, playbooks, and technology systems while partnering with Product and Marketing to improve the end-to-end customer journey. Serve as the voice of the customer, shape company strategy, and develop a high-performing leadership culture.

Manage incoming customer contracts from review through execution, assess risk, negotiate terms, escalate exceptions, and maintain contract systems. Build standardized workflows, templates, playbooks, and decision guidelines to scale contract operations. Partner with Legal, Sales, and Finance, support complex agreements, communicate with customers, improve processes, and coach teams on contract fundamentals and escalation paths.

Own the global B2B demand generation function, including strategy, budget, pipeline, paid media, lifecycle marketing, integrated campaigns, partnerships, and referral programs. Lead managers and individual contributors, establish global methodologies and measurement standards, align regional marketing and sales teams, manage channel performance and attribution, and drive continuous testing to improve lead quality, conversion, and revenue pipeline.

Own scaled and one-to-many customer success programs for Helium 10 Ads and Amazon advertising customers. Develop onboarding, adoption, retention, renewal, and expansion strategies; manage a small portfolio of strategic accounts; conduct business reviews; identify growth opportunities; analyze advertising performance and customer data; improve self-service experiences; and partner cross-functionally to increase engagement, ROI, and retention.