Serve as the primary architect and subject matter expert for enterprise BMC Remedy ITSM environments. Design, configure, customize, upgrade, integrate, and administer development, QA, and production platforms. Build workflows, service catalogs, CMDB structures, reports, and asset lifecycle solutions; integrate Remedy with enterprise and security systems; troubleshoot complex issues; gather federal stakeholder requirements; lead implementations and upgrades; and mentor engineers while supporting ITIL-aligned, secure federal deployments.