Drives operational excellence across client programs by managing KPIs, reporting, process documentation, project plans, budgets, and continuous improvements. Leads cross-functional initiatives, client onboarding, compliance, business planning, and executive presentations. Monitors campaign delivery, financial performance, and contractual targets while identifying efficiencies and resolving service issues. Supports account strategy, innovation, client relationships, and employee training.

Lead client-facing technology strategy, solution design, platform adoption, and delivery for adm Indicia's proprietary platform. Manage client relationships, drive discovery and roadmaps, coordinate development sprints, mentor solutions team, and ensure measurable customer ROI and ongoing platform innovation across the Americas.