Manage a payroll team to deliver accurate, on-time payroll per SLAs. Serve as payroll and systems subject matter expert, handle escalations and client communication, optimize workflows, ensure policy compliance, coach and develop staff, and support cross-functional initiatives and continuous improvement.

Leads casting teams across regions, overseeing staffing, performance, workload distribution, capacity planning, client relationships, and daily operations. The role manages hiring, onboarding, coaching, employee development, scheduling, workflow standardization, and performance metrics. It also requires knowledge of SAG-AFTRA contracts and labor laws, strong client-service skills, flexible availability, and occasional after-hours or weekend support.