Own the end-to-end US post-sale customer journey, including implementation, adoption, renewal, expansion, and retention. Build the implementation methodology, AI-first operating model, customer-success organization, enterprise motion, and cross-functional processes. Lead the US post-sale team, manage escalations, forecast retention, improve time-to-value, and represent customer needs to Product and Sales.

Own renewals, expansion, customer health, and measurable outcomes for SMB and mid-market restaurant accounts using Nory’s SaaS platform. Build success plans, manage pilots and go-lives, identify churn and upsell opportunities, resolve issues, and coordinate with Sales, Product, Operations, and Onboarding. Develop scalable customer engagement, renewal, and expansion playbooks for the growing US team.