Investigate and resolve complex technical issues for enterprise SaaS customers using logs, traces, metrics, code, databases, and APIs. Manage support tickets, communicate with customers, collaborate with engineering on escalations, document findings, develop playbooks, support incident response, identify systemic improvements, apply AI tooling, and mentor new team members.

Investigates and resolves technical issues for enterprise SaaS customers using logs, traces, metrics, code analysis, SQL, and API debugging. Manages support tickets, communicates with customers, escalates issues to engineering, documents findings, identifies recurring problems, and participates in rotational on-call coverage for high-severity incidents.

Lead end-to-end enterprise eCommerce implementations and migrations. Define target architectures, integrate SCAYLE with ERP/PIM/CRM/OMS/CMS, translate business requirements into technical specifications, validate REST API/webhook/event-driven integrations, and support cross-functional teams to resolve technical blockers.