Manage multiple ERP software implementation projects end-to-end for municipal customers. Drive planning, scheduling, risk mitigation, change control, stakeholder communication, resource allocation, and customer acceptance while reporting status, budget, and issues to leadership.

Lead and develop a multi-product SaaS support organization for ERP/CRM solutions. Manage support leads, SLAs, escalations, and process improvements; provide hands-on ERP/accounting troubleshooting; collaborate with Product, Development, Customer Success, and Professional Services; improve metrics, documentation, and customer satisfaction.