The role involves owning the sales cycle for mid-market accounts, engaging technical buyers, managing US pipeline, and refining sales strategies.

As a Senior Support Engineer, you'll troubleshoot technical issues, support users, collaborate with engineering, and improve documentation for workflow automation at n8n.

Own technical success for top-tier customers by acting as their technical point of contact, ensuring platform health, scalability, and performance. Lead handoffs, manage escalations and incidents, provide architecture and optimization recommendations, triage product issues, and translate customer insights into product improvements while coordinating cross-functional teams.