Top Tech Jobs & Startup Jobs in NYC, NY

Maintain, scale, and improve SaaS production platforms with a focus on automation, observability, disaster recovery, and 99.999% availability. Lead incident response, perform root cause analysis, optimize performance, and collaborate with engineering teams to implement durable operational improvements.

Own Zoom’s end-to-end search strategy across traditional SEO and AI-powered answer engines. Lead technical SEO, develop AI visibility infrastructure, establish share-of-answer metrics, and partner with marketing, content, web, and product teams on unified search standards. Translate organic and AI visibility performance into pipeline and revenue impact, while reporting strategic results to executives and the board.

Generate qualified sales opportunities through phone, email, LinkedIn, and other outreach channels. Research prospects, engage senior decision-makers, conduct discovery discussions, qualify opportunities, and schedule meetings for Account Executives. Represent the Workvivo brand professionally while completing structured sales training, coaching, and ongoing development.

Leads Zoom’s global People Experience Operations infrastructure, including a ServiceNow HRSD rebuild, Workday integrations, tiered service architecture, AI automation, process harmonization, governance, reporting, and executive dashboards. Owns metrics such as SLA attainment, deflection, first-contact resolution, CSAT, and ROI. Partners with Payroll, Legal, IT, Engineering, and People CoEs while coaching global operations teams and serving as deputy to the Global Head of PX Operations.

Lead technical sales engagements for enterprise customers across Zoom’s UCaaS platform. Responsibilities include technical discovery, solution design, custom demonstrations, proofs of concept, executive presentations, RFP/RFQ support, competitive analysis, and translating customer needs into product recommendations. The role partners with enterprise account executives, product managers, and engineering teams while advocating for customers and showcasing cloud, collaboration, communications, and AI solutions.

Sell Zoom's Workplace Platform to midmarket customers by prospecting, managing inbound leads, upselling existing accounts, delivering demos and proposals, conducting QBRs, engaging C-level executives, qualifying needs, and coordinating technical resources to close deals.