Own the reliability, security, availability, backups, disaster recovery, deployments, and hosting of Windows- and Linux-based production environments. Manage servers, networking, access controls, monitoring, vulnerability remediation, high availability, recovery testing, CI/CD support, infrastructure upgrades, and deployment automation. Evaluate cloud and hybrid-cloud modernization strategies while coordinating incidents, vendors, and technology lifecycle activities.

Manage end-to-end onboarding and implementation for laboratory clients, including requirements evaluation, configuration, data migration, interfaces, enrollment, billing setup, and training. Provide end-user support, audit tickets, coordinate internal and client teams, and create workflow-based training materials. Lead complex escalations, optimize onboarding processes, assign implementation tasks, and mentor junior staff while maintaining strong client relationships and ensuring successful software adoption.

Own reliability, security, and continuity of Labgen production: manage Windows/Linux servers, HA, networking, backups/DR, production deployments, CI/CD, monitoring, cloud evaluation, incident response, vendor relations, and compliance.