Lead end-to-end onboarding for laboratory clients by developing implementation plans, configuring workflows, coordinating data migration and integrations, delivering remote and onsite training, providing end-user support, auditing tickets, and assigning implementation tasks. Serve as an escalation point for complex accounts, improve onboarding processes, and mentor junior team members while maintaining strong client relationships.

Own reliability, security, and continuity of Medgen production environments. Manage Windows and Linux servers, HA configurations, backups, DR, deployments, and CI/CD automation. Coordinate vulnerability assessments, incident response, cloud/hybrid evaluations, and infrastructure modernization.

Own reliability, security, and continuity of Labgen production: manage Windows/Linux servers, HA, networking, backups/DR, production deployments, CI/CD, monitoring, cloud evaluation, incident response, vendor relations, and compliance.