Top Tech Jobs & Startup Jobs in NYC, NY

Lead and train a small remote customer support team, ensure tickets meet SLA, develop training and knowledgebase, maintain metrics and documentation, and handle direct email/chat support queries.

Create and optimize web, landing page, product, FAQ, email, blog, video and audio copy for SaaS/e‑commerce. Run A/B tests and use heatmaps and analytics to increase conversions, reduce bounce, match user intent, and collaborate with design and marketing teams to track performance.

Create and manage content to drive lead generation and inbound marketing: write and publish blog posts, social media, newsletters; develop sales collateral and editorial governance; run content projects, co-marketing campaigns, and website optimization to grow top-of-funnel pipeline.

Drive prospects through demo to contract close, source inbound/outbound leads, manage and grow pipeline in HubSpot, onboard and maintain client relationships, track sales activity and achieve quarterly quotas, and collaborate with account management on upsell/cross-sell.

Manage customer onboarding, success, retention and renewals for SaaS products. Build relationships, handle support inquiries, identify trends, report KPIs, collaborate with product/engineering, and pursue upsell and referral opportunities.