Top Tech Jobs & Startup Jobs in NYC, NY

Own the end-to-end affiliate commission and contractual payment lifecycle, including calculations, payout accuracy, disputes, clawbacks, refunds, chargebacks, and compliance decisions. Serve as the primary affiliate contact for payment issues, partner with Revenue Operations and Affiliate Managers, and create scalable SOPs, exception policies, and calculation methodologies. Analyze commission data, resolve root causes before payout deadlines, maintain documentation, and collaborate with Finance, Legal, and compliance teams.

Leads a team of Affiliate Managers responsible for high-value partner relationships and revenue performance. Owns forecasts, affiliate growth, escalations, endorsement agreements, compliance, payouts, and program playbooks. Coaches managers, improves partner quality and retention, collaborates across marketing, legal, finance, product, and operations, and provides leadership recommendations on investments, incentives, tooling, and expansion. The role also represents the company at affiliate events and requires occasional travel.

Leads HighLevel’s affiliate programs team, owning activation, engagement, events, campaigns, asset libraries, recognition initiatives, compliance, KPIs, budgets, and cross-functional execution. Manages a multidisciplinary team and affiliate base of more than 10,000 partners. The role requires scalable partner-program expertise, people leadership, event management, affiliate compliance knowledge, analytical reporting, operational rigor, and willingness to travel regularly for events and relationship meetings.

Senior Product Designer responsible for owning complex product areas from discovery through delivery. The role involves user research, information architecture, interaction and visual design, prototyping, usability testing, design-system adoption, accessibility, and production documentation. The designer will collaborate with product, engineering, research, data, and design teams to create polished, scalable workflows, support junior designers, and improve product outcomes in a fully remote environment.

Build and activate HighLevel’s MSP partnership channel from the ground up. The role develops MSP relationships, validates customer profiles and value propositions, generates pipeline, manages partner lifecycle, and creates repeatable onboarding, activation, retention, and expansion processes. It collaborates with affiliate, product, marketing, enablement, and marketplace teams to develop the MSP go-to-market playbook, identify integrations, analyze performance data, and establish lighthouse partnerships. The position also represents HighLevel at relevant MSP industry events.

Lead product design strategy and execution for complex HighLevel platform experiences. Partner with product, engineering, research, and data teams to define vision, design workflows, improve usability and accessibility, and establish scalable design standards. Use customer insights and metrics to guide decisions, lead quality reviews, mentor designers, facilitate critique, and influence product direction across a distributed remote organization.

Leads the Data Platform and Infrastructure team, owning strategy, architecture, execution, and organizational development. Responsibilities include managing and mentoring engineers, guiding data ingestion and platform design, establishing APIs, SLAs, governance, security, monitoring, disaster recovery, and cost optimization. The role partners with Product, Data, Finance, Security, and Analytics teams to enable reporting, experimentation, machine learning, and data products while scaling reliable infrastructure and developing future technical leaders.

Build and own enablement infrastructure for HighLevel’s affiliate organization. Responsibilities include onboarding affiliate managers and new affiliates, creating learning paths, playbooks, SOPs, call frameworks, coaching programs, product knowledge standards, and lifecycle communications. Analyze performance data, optimize affiliate activation processes, provide stakeholder reporting, and represent HighLevel at affiliate events while building partner relationships.

Lead HighLevel’s Customer Escalations function, managing and developing a team handling complex customer issues. Personally resolve sensitive escalations, coordinate cross-functional solutions, establish scalable processes, and identify recurring friction. Use customer insights, data, automation, and operational improvements to enhance customer outcomes, prevent repeat issues, and improve the broader customer journey across Support, Success, Product, Engineering, Billing, and RevOps.

Leads company-wide pricing, packaging, monetization, customer research, experimentation, and commercial strategy for a B2B SaaS platform. Develops pricing architecture, customer segmentation, financial models, competitive intelligence, and monetization roadmaps. Partners cross-functionally to implement and measure pricing initiatives, improve conversion, expansion, retention, gross margin, and customer lifetime value, while building the organization’s pricing and customer insights capabilities.