Leads complex Salesforce engagements as the senior practitioner, owning solution architecture, requirements, impact assessments, delivery planning, client relationships, squad leadership, and commercial decisions. Designs changes for mature, highly customized multi-region orgs while tracing metadata, automation, integrations, and technical debt. Requires deep Sales Cloud and Revenue Lifecycle Management or CPQ expertise, strong stakeholder communication, agile delivery leadership, Salesforce certifications, and hands-on use of Salesforce CLI and VS Code.

Leads engineering and product development strategy, delivery, innovation, customer relationships, talent transformation, and business growth. The role oversees Java full-stack and cloud-based solutions, project execution, Agile processes, engineering roadmaps, P&L and margins, customer outcomes, M&A integration, and expansion of the Halifax nearshore engineering center. It requires strong product engineering, architecture, people leadership, domain expertise, and more than 20 years of lifecycle experience.