Top Tech Jobs & Startup Jobs in NYC, NY

Own and improve Skai University and scalable customer education programs. Deliver personalized training, webinars, workshops, and product education; create accessible learning content; partner with Client Success to support onboarding and adoption; develop customer champions; use AI and engagement analytics to improve learning experiences, platform proficiency, and customer outcomes.

Designs and delivers global Client Success enablement programs, onboarding, workshops, certifications, coaching resources, playbooks, and AI workflows. Partners with leadership and cross-functional teams to identify performance gaps, support product launches, reinforce behaviors, and improve customer engagement. Tracks participation, content engagement, learner feedback, skill development, and program effectiveness to recommend improvements.

Own and grow strategic enterprise advertiser and agency relationships, serving as an executive-level advisor across customer strategy, value realization, retention, and expansion. Lead success plans, QBRs, relationship mapping, risk recovery, account health, and cross-functional initiatives. Advise clients on performance marketing across retail media, paid search, and paid social while coordinating Product, Sales, Onboarding, and Services. Manage commercial outcomes, executive communications, CRM accuracy, and customer growth opportunities.

Owns new business, retention, and expansion across independent agency accounts. Responsibilities include regional go-to-market planning, pipeline development, stakeholder mapping, full-cycle consultative selling, negotiations, forecasting, account strategy, and strategic agency partnerships. The role collaborates with sales, marketing, product, legal, and client success teams while providing industry insights and driving adoption of AI-powered optimization and commerce media solutions.

Leads and manages a sales team focused on independent advertising and media agencies. Responsibilities include developing sales strategies, managing revenue pipelines, achieving targets, recruiting and coaching sales professionals, building executive agency relationships, and collaborating with marketing and sales development on events and campaigns. The role requires digital sales experience, agency-market expertise, people management, SaaS selling knowledge, and CRM proficiency.

Manage client success and platform adoption for Skai’s paid search customers. Drive retention, growth, training, technical support, campaign strategy, audits, and ROI improvement across Google Ads and Microsoft Advertising. Build proactive communication cadences, coordinate internal specialists, identify workflow opportunities, and use AI for preparation and documentation. The role requires client services or technical project management experience, paid search expertise, strong communication, and occasional travel.

Manage and grow a portfolio of strategic enterprise clients, driving net revenue retention and expansion through upsell, cross-sell, renewals, and executive relationship development. Translate Skai's AI/agentic product suite into business value, lead discovery and negotiations, partner with Client Success and Product, and maintain pipeline hygiene in Salesforce.

Lead new-business sales for mid-market and emerging accounts, build pipeline, close net-new revenue, forecast and manage accounts, represent Skai to clients, partner with Client Success to ensure implementations and growth, and provide product feedback to internal teams.