Top Tech Jobs & Startup Jobs in NYC, NY

Leads a Tier 2 technical support team responsible for resolving complex cloud, API, and platform incidents. The role manages escalations with enterprise stakeholders, partners with Engineering and Product, drives root-cause analysis, develops support playbooks, and implements AI-powered triage and deflection. It requires strong SaaS troubleshooting, incident-response leadership, executive communication, and customer-facing technical support experience.

Provides billable consulting for legal practice management software implementations, including requirements definition, solution design, configuration, testing, training, documentation, issue resolution, and go-live support. Collaborates with sales, project management, technical consultants, and law firm clients to deliver projects on schedule and within budget. Translates technical concepts into business solutions and supports adoption, client satisfaction, and successful implementation outcomes.

Provides hands-on technical leadership for complex software initiatives, including architecture, cloud-native development, implementation planning, code quality, testing, DevOps, scalability, reliability, and production troubleshooting. The role mentors engineers, leads technical execution, manages risks and technical debt, and collaborates with Product, UX, QA, Security, and Infrastructure teams to deliver secure, scalable SaaS solutions.

Senior Counsel will support commercial, product, compliance, privacy, corporate, and AI-related legal matters. Responsibilities include drafting and negotiating SaaS and commercial agreements, advising on privacy, security, compliance, and emerging AI regulations, managing legal templates and playbooks, supporting corporate governance and intellectual property, and implementing legal technology and automation tools. The role requires a U.S.-based attorney with substantial in-house SaaS or technology experience and active bar membership.

Lead complex software initiatives from architecture through delivery while remaining hands-on. Design scalable cloud-native systems, establish engineering and DevOps standards, manage technical debt, resolve production issues, mentor engineers, and partner with Product, QA, Security, UX, and Infrastructure teams. The role focuses on Microsoft technologies, Azure services, distributed systems, event-driven architectures, testing, observability, reliability, and predictable execution of the product roadmap.

Manage strategic global SaaS client relationships, develop account plans, drive renewals and expansion, exceed revenue targets, navigate complex enterprise sales cycles, and advise C-suite stakeholders. The role requires collaboration across marketing, customer success, product, and solutions consulting teams, use of Salesforce and analytics for forecasting, and frequent global travel to client sites and events.