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Lead and develop a team of Customer Engagement Specialists, ensuring exceptional customer experiences and operational efficiency while collaborating with other departments to optimize the product based on customer insights.

Serve as a customer-facing implementation consultant to onboard and scale Levelpath for enterprise clients. Advise on implementations, build processes and documentation, drive adoption and customer health, partner with sales, product, and engineering to deliver value and product feedback.

The Solutions Consultant will manage customer journeys from initial conversations to deployment, collaborating with AEs to deliver tailored solutions and facilitate onboarding for enterprise clients.

As a Customer Engagement Specialist, you will focus on customer experience, resolve support tickets, drive product adoption, and collaborate with product and engineering teams to enhance services while building guides and providing support to customers.