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The Senior Software Engineer will enhance Decagon's developer platform, improve CI/CD processes, and ensure operational excellence through observability and system reliability.

Build and evolve the internal developer platform: improve CI/CD and release automation, developer tooling, observability, and platform foundations to reduce toil, speed delivery, and improve operability and reliability.

Develop and implement advanced AI systems for customer support, focusing on instruction tuning and information retrieval, while driving performance improvements and automation.

Lead a team of engineers building AI agents, collaborate with customers, ensure high-quality deployments, and define technical strategies.

The role involves cultivating relationships with senior executives, managing strategic partnerships, and driving Decagon's growth in the U.S. by leveraging executive networks across various sectors, including private equity and technology.

As a Senior Solutions Engineer, you will act as a technical advisor, integrating Decagon's AI solutions into customer environments and collaborating with sales teams to create tailored solutions.

As a Senior Software Engineer, you will design and implement AI agents, optimize customer interactions, and work with industry leaders to enhance the agent platform.

Design, build, and operate scalable cloud infrastructure and developer platforms. Own enterprise customer deployments (networking, permissions, provisioning), ensure reliability (monitoring, on-call, incident response), automate CI/CD and deployments, produce runbooks and automation, and collaborate with product, security, and customer teams to meet compliance and operational requirements.

Senior Commercial Counsel will draft, negotiate, and close enterprise commercial agreements (SaaS, MSAs, SOWs, NDAs, DPAs), partner cross-functionally with Sales, Product, Security, and Finance, build contracting policies and CLM processes, enforce controls, and help scale legal infrastructure and playbooks for a hypergrowth AI company.

The Staff Research Engineer is responsible for developing and deploying conversational AI models, improving agent capabilities, and leading engineering efforts in a collaborative environment.