Top Tech Jobs & Startup Jobs in NYC, NY

Design, implement, and productionize conversational AI models and pipelines to improve instruction following, retrieval, memory, and long-horizon task completion. Lead multi-quarter research and engineering initiatives, integrate models with platform and product teams, and translate ambiguous research ideas into measurable production milestones.

Develop and implement advanced AI systems for customer support, focusing on instruction tuning and information retrieval, while driving performance improvements and automation.

As Deal Desk Operations & Strategy Lead, you'll structure enterprise deals, refine pricing strategy, scale deal processes, and collaborate with Finance and Legal teams.

Design and optimize enterprise-grade conversational AI across voice, chat, SMS, and email. Advise customers, evaluate voice quality, build playbooks and evaluation frameworks, enable customer teams, and partner with Engineering and Product to drive quality improvements.

As a Senior Solutions Engineer, you will act as a technical advisor, integrating Decagon's AI solutions into customer environments and collaborating with sales teams to create tailored solutions.

The role involves building and evolving the developer platform, focusing on CI/CD automation, developer tooling, and improving observability and operational excellence.

Partner with CRO/CCO to own GTM planning, sales capacity modeling, commission design, and GTM financial modeling (pipeline, ARR, churn). Drive quarterly and annual GTM planning, define GTM KPIs (CAC, payback, sales efficiency), and build forecasting/reporting with RevOps and BI tools to inform leadership and board decisions.

Design and build GTM data infrastructure in BigQuery, ingesting and modeling Salesforce and other GTM sources. Create durable dbt models and pipelines, ensure data quality with testing and monitoring, partner with sales leadership to translate requests into trusted tables, and produce dashboards and analyses for forecasting, pipeline, segmentation, comp, and territory reporting.

Design, build, and operate cloud infrastructure and developer platforms for agentic AI. Own enterprise customer deployments, ensure reliability (monitoring, on‑call, incident response), automate CI/CD and provisioning, and collaborate with security, product, and customer teams to meet compliance and operational requirements.

Own technical delivery for a handful of strategic, high-scale customer deals from POC through post-close stabilization. Drive requirements with customer engineering/product leaders, de-risk technical risks, scope generalizable solutions, and tech-lead small engineering pods to productionize conversational AI capabilities.