Own the backend of the email program: configure ESP, maintain data/segmentation integrations, build templates and automated lifecycle flows, ensure QA and deliverability, implement reporting, document systems, and train marketing to run campaigns independently.

Execute growth initiatives to acquire high-net-worth members: outbound prospecting, referral program ownership, pipeline conversion, social monitoring, growth operations, and event support. Build lists, write outreach, run tests, track metrics, and create repeatable systems.

Lead credit and underwriting for a high-net-worth charge card portfolio: design dynamic line-sizing, build real-time underwriting systems, manage warehouse facility relationships, own collections and CECL modeling, and monitor portfolio risk through dashboards. Partner with engineering and finance to automate approvals, underwriting, and lender reporting while scaling processes and a small team.