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Own support analytics for User Operations: build recurring reports and self-serve dashboards, track north-star metrics (cSAT, TTR, QA, escalations), instrument Zendesk, connect support data to product/customer sources, quantify operational cost of bugs, measure AI-driven support impact, and deliver ad hoc analyses to inform Product, Engineering, and leadership.

As a Staff Software Engineer on the AI Platform team, you'll design and build core systems for context management, model routing, and evaluation, contributing to the integration of AI in legal services.

The Staff Software Engineer, Backend Platform at Harvey will develop and maintain backend frameworks, create and improve APIs, introduce modern architecture patterns, and enhance reliability and observability in the platform to boost engineering productivity.

The role involves leading product marketing focused on competitive intelligence, analyst relations, and shaping market positioning for AI products. Responsibilities include monitoring the competition, developing messaging strategies, and preparing executives for analyst interactions.

The Integration Engineer will design, develop, and maintain integrations between core systems, focusing on automation and data flow across several business processes while collaborating with various teams.

The Contracts Manager will draft, review, and negotiate various agreements, maintain contract templates, ensure compliance, and support cross-functional teams in a fast-paced environment.

The role involves developing AI systems for legal research, collaborating with engineering and product teams, and understanding client workflows to deliver solutions.

Lead full-cycle recruiting for senior business roles across GTM, G&A, and operations. Act as strategic talent partner to senior leaders, build diverse pipelines through proactive sourcing, run rigorous interviews, mentor junior recruiters, and improve recruiting processes using data and market insights. Support workforce planning and headcount forecasting while delivering a high-touch candidate experience and scaling recruiting operations during rapid growth.

Full-cycle recruiter responsible for sourcing, screening, and managing 8-10 G&A requisitions (Finance, IT, HR, Marketing). Partner with hiring managers, deliver strong candidate experience, provide hiring updates, and improve recruiting workflows and metrics during rapid company growth.

Lead end-to-end paid social strategy and execution to drive pipeline and revenue for B2B SaaS. Build full-funnel programs across LinkedIn, Meta, and YouTube; develop audience strategies including account-based and lookalike targeting; design experiments across creative, messaging, and landing pages; partner with creative, analytics, and marketing operations for attribution and measurement; own roadmap, budgeting, and optimization to scale paid social performance.