Top Tech Jobs & Startup Jobs in NYC, NY

Own and consolidate the customer support knowledge base, including articles, troubleshooting guides, and product documentation. Structure content for both specialists and AI retrieval, maintain accuracy through weekly product releases, and use ticket, search, and agent data to prioritize improvements. Build AI-assisted content workflows, manage review and versioning processes, and coordinate with Product, Engineering, AI Support, and Enablement SMEs to validate and adopt knowledge.

Own Harvey’s X strategy and daily execution while supporting social programming across LinkedIn, Instagram, and YouTube. Analyze channel performance, audience behavior, social listening, competitive intelligence, and share-of-voice data to produce actionable creative and programming recommendations. Write platform-specific content, monitor conversations, support launches and events, identify risks and opportunities, and present concise insights to marketing and company leadership.

Build and qualify sales pipeline for Harvey’s AI solutions through personalized inbound and outbound outreach. Source opportunities, manage inbound leads, conduct tailored evaluations and product demonstrations, support Account Executives, provide data-driven sales insights, document playbook learnings, and achieve qualified-lead targets. The role requires communicating technical concepts to executive buyers and understanding AI applications in legal and professional services.

Own full-cycle recruiting for go-to-market roles across Sales, Customer Success, Partnerships, and Revenue Operations. Build diverse candidate pipelines, advise hiring managers, lead intake and calibration, improve recruiting workflows, track metrics, manage multiple requisitions, and deliver a high-touch candidate experience while meeting aggressive hiring timelines.

Leads Harvey’s highest-priority integrated content programs from concept through launch across editorial, research, video, social, education, events, and executive storytelling. Develops creative concepts and master briefs, directs writers and production partners, coordinates cross-functional stakeholders, protects narrative quality, and turns successful programs into repeatable franchises. This senior individual contributor role requires strong editorial judgment, creative direction, production fluency, and the ability to influence executives and multidisciplinary teams.

Lead Harvey’s Backend Platform team, hiring and developing engineers while defining technical strategy for shared backend frameworks and abstractions. Guide distributed-systems architecture across databases, caching, request handling, streaming, reliability, security, observability, and data access. Partner across engineering teams to scale infrastructure, improve developer productivity, and establish safe, maintainable codebases for human and AI-assisted development. Stay hands-on through architecture discussions, code reviews, prototyping, and complex systems problem-solving.

Own end-to-end delivery of customer engagement programs, including events, executive engagement, loyalty initiatives, research, thought leadership, and strategic partnerships. Build project plans, manage stakeholders, budgets, vendors, timelines, risks, and deliverables. Establish scalable workflows, reporting, and operational processes while collaborating with Marketing, Sales, Customer Success, and external partners. Drive multiple concurrent initiatives with high ownership and ensure successful execution in a fast-growing technology environment.

Build and operate Harvey’s shared backend platform, including internal frameworks, libraries, APIs, service templates, and versioned interfaces. Improve scalability through asynchronous I/O and streaming, while embedding authorization, observability, reliability, and data governance. Collaborate with Model Infrastructure on GenAI workloads and with Developer Experience, Infrastructure, and product engineering teams to establish reliable paved-road development practices, documentation, and tooling.

Manage relationships with 40+ mid-market clients, leading AI platform implementation, user training, adoption, and ongoing success. Develop scalable playbooks, self-service resources, email cadences, and automation. Monitor customer health, adoption metrics, satisfaction, renewals, and expansion opportunities. Serve as a trusted advisor, advocate for clients internally, and communicate insights to product and service teams. Professional Portuguese proficiency is required; Spanish is preferred.

Manage and build Harvey’s CX knowledge and enablement function, including knowledge architecture, governance, training, onboarding, competency standards, quality assurance, and release readiness. Lead the team maintaining content for human and AI consumers, consolidate fragmented knowledge systems, measure ramp and resolution outcomes, and partner with Product, Engineering, AI Support, and GTM Enablement. Use AI to improve content creation, gap detection, and operational leverage.