Top Tech Jobs & Startup Jobs in NYC, NY

Own support analytics for User Operations: build recurring reports and self-serve dashboards, track north-star metrics (cSAT, TTR, QA, escalations), instrument Zendesk, connect support data to product/customer sources, quantify operational cost of bugs, measure AI-driven support impact, and deliver ad hoc analyses to inform Product, Engineering, and leadership.

Build and lead Harvey's government affairs and public policy function globally. Own strategy and stakeholder relationships with policymakers, regulators, judiciaries, and bar associations. Shape policy narrative, inform product and market strategy, maintain institutional credibility, and hire regional teams while coordinating regulatory monitoring and engagement.

Provide strategic, proactive executive support to senior leaders: manage complex calendars and inboxes, triage requests, prepare meetings and materials, coordinate stakeholders, plan travel, handle confidential information, and support strategic projects to maximize executive leverage and drive business outcomes.

Lead and coach a team of SMB Account Executives in the Chicago region to sell Harvey's AI platform to law firms and legal teams. Own territory planning, pipeline development, forecasting, and drive a disciplined sales process (MEDDPIC or similar). Act as a player-coach on strategic deals and establish a high-performance local sales cadence to hit quarterly and annual revenue targets.

Manage quote-to-cash operations: validate and process orders, support Salesforce opportunity and quoting workflows, triage deal ops tickets, assist CRM/CPQ enhancements, enable sales and identify process improvements.

Design and build scalable dbt pipelines and semantic models to turn product event data into reliable analytics. Define tracking, governance, and metric standards; partner with Product, GTM, Finance, and execs to deliver self-serve dashboards and data products that drive decision-making.

Lead go-to-market strategy for a core product area: define positioning, plan and execute launches, drive post-launch adoption, create sales and customer assets, conduct customer and competitive research, and partner cross-functionally with Product, Sales, Growth, and Enablement to drive adoption and revenue.

Partner with executives to build and maintain operating models and dynamic forecasts, deliver concise financial analyses to inform strategic decisions, improve financial infrastructure and reporting, and lead annual and long-range planning, scenario analysis, and resource allocation across the corporate cost base.

Lead and scale an enterprise Customer Success team to drive adoption, retention, and expansion for large law firms and Fortune 100 clients. Build scalable success strategies, act as executive sponsor on key accounts, partner cross-functionally, identify risks/opportunities, and represent customer needs to influence product and operations.

The role involves developing AI systems for legal research, collaborating with engineering and product teams, and understanding client workflows to deliver solutions.