Top Tech Jobs & Startup Jobs in NYC, NY

The Support Operations Manager at Harvey will build scalable support systems, manage a team, and lead initiatives to improve operational efficiency and customer experience.

The Legal Engineer - Product Specialist integrates AI solutions into legal workflows, collaborates with Customer Success and Account Executives, provides tailored guidance, and leads training sessions to enhance adoption and utilization for clients.

The User Operations Specialist provides empathetic customer support, manages multiple priorities, troubleshoots issues, documents feedback, and collaborates with teams to enhance customer experience.

The Content Specialist will develop and manage Help Center content, ensuring clarity and accessibility while enhancing self-service resources. Responsibilities include content creation, quality optimization, and collaboration with internal teams.

The Video Content Creator will produce educational video content, collaborating with teams to ensure accuracy and optimizing content for customer engagement.

The Senior Systems Engineer will manage Harvey's Microsoft platform, focusing on Intune and M365 administration, automation, and security collaboration, ensuring effective device management and user experience for employees.

The GTM Systems Admin will enhance top-of-funnel processes, manage data pipelines, optimize sales workflows, and ensure high data quality to drive revenue growth.

The role involves overseeing and optimizing Zendesk as a support platform, integrating Customer Success tools, and improving customer workflows, requiring strong systems thinking and customer operations experience.

The Head of BizTech Program Management will oversee the technology initiative portfolio, manage strategic programs, and ensure alignment with company goals.

The User Operations Manager leads a support team, driving operational excellence and continuous improvement while ensuring high-quality customer service for enterprise and mid-market clients.