Top Tech Jobs & Startup Jobs in NYC, NY

Lead Americas mid-market customer success: define strategy, scale and coach CSMs, drive NRR/adoption/renewals and expansion, build scalable CS processes, partner cross-functionally, and engage C-suite stakeholders to ensure measurable ROI from Harvey's AI platform.

Legal Innovation Partners at Harvey advise law firms on AI transformation, support innovation leaders, and advance legal AI thought leadership.

As a People Business Partner at Harvey, you'll support GTM teams, coach leaders, drive performance, navigate people matters, and help scale people practices while building trust and providing guidance.

Provide hands-on IT support for Harvey's New York office, handling onboarding/offboarding, troubleshooting devices, access, peripherals, printers, networking, and A/V. Administer Google Workspace, Okta, MDM, and core SaaS; maintain asset inventory; coordinate repairs and procurement; identify systemic issues and automate/process-improve support workflows while partnering with engineering, security, and cross-functional teams.

Build and maintain LLM-powered agents and automation pipelines to generate, review, and publish educational content. Integrate and optimize the learning technology stack (Skilljar, Sanity CMS, LMS), eliminate content-ops bottlenecks, and collaborate with cross-functional teams to implement scalable, production-grade AI-driven learning solutions.

Work with top law firms to design and deliver AI adoption programs: diagnose current state, build roadmaps, run workshops, create deliverables (ROI models, playbooks), track adoption metrics, and develop repeatable frameworks to scale transformation.

Act as product owner for GTM/revenue tech: translate post-sales business objectives into technical requirements, design automations and agentic AI workflows, manage data integrity and system governance, partner cross-functionally to prioritize and deliver solutions, and ensure successful rollout and hypercare.

The Executive Recruiter will manage executive-level searches, partner with senior leadership for hiring strategies, build talent pipelines, and improve recruiting processes at Harvey.

Lead end-to-end coordination of security and reliability incidents, build incident management processes and runbooks, run post-incident reviews and remediation programs, maintain incident readiness (tabletops, on-call, tooling), and serve as the communications hub translating technical status to executives, legal, and customer-facing teams.

The role involves building AI agent systems for legal professionals, optimizing agent performance, and improving infrastructure for agent execution. Candidates will collaborate with customers and PMs to design evaluations and implement optimizations.