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Own end-to-end deployment of a voice AI platform for health system and digital health customers. Lead implementation projects from contract through go-live, configure use cases, coordinate clinical, operational, IT, and EHR teams, validate patient data integrations, document workflows, and build scalable onboarding playbooks. Travel 25–40% to client sites for deployments, stakeholder meetings, workflow mapping, and go-live support.

Leads regional customer success for health system partnerships, managing Directors and senior Customer Success Executives. Owns executive relationships, enterprise implementations, clinical workflow integration, customer success metrics, retention and expansion sales. Builds scalable onboarding, training, change-management playbooks and operating frameworks while partnering with Product, Engineering, Clinical, and Sales teams to improve adoption, operational efficiency, patient outcomes, and net revenue retention.

Own end-to-end deployment of a voice AI platform for health plan customers, from contract signature through go-live. Lead implementation timelines, configure dialers and agent workflows, coordinate member data onboarding, validate data quality, and align population health, care management, clinical, IT, and vendor teams. Create implementation charters, playbooks, checklists, and reusable templates, establish scalable onboarding processes, and hand off fully documented deployments to Customer Success. Travel 25–40% to client sites and periodically to headquarters.

Build, deploy, and operate production conversational AI agents for healthcare customers. Responsibilities include designing RAG pipelines, developing tool-calling and MCP integrations with EHRs and enterprise systems, writing production Python, configuring monitoring, executing go-lives, troubleshooting incidents, and serving as a technical customer partner. The role requires approximately 25% travel to customer sites and quarterly travel to Menlo Park.

Serve as technical architect for healthcare AI deployments: scope customer workflows, design and configure agent workflows, define integration architecture, lead project execution, monitor post-launch analytics, and drive continuous optimization while documenting reusable patterns.

The Integration Engineer will design and maintain healthcare data integrations, collaborating with teams to optimize performance and improve reliability using Python and various standards.

The Principal, Strategic Partnerships will lead AI adoption in healthcare by managing executive relationships, discovering use cases, performing economic analysis, and expanding partnerships with major health systems.

Define and document a repeatable inbound AI methodology for healthcare. Partner with 5–7 health systems to design decision trees, IVR logic, provider directory mapping, and escalation rules. Translate workflows into product requirements, influence the Front Door roadmap, and enable deployment teams with playbooks, templates, and training so deployments scale without continuous oversight.

The VP of Enterprise Sales will manage strategic accounts, engaging C-suite executives, architecting deals, and driving software solutions to healthcare providers, while working with various teams to ensure client satisfaction.