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Manage and scale ecosystem operations spanning Sierra University, partner enablement, developer relations, builder communities, certifications, content, and events. Build scalable processes, systems, reporting, and governance while coordinating cross-functional initiatives across Product, Engineering, Marketing, GTM, and Partnerships. Measure ecosystem health through program adoption, partner activation, engagement, content effectiveness, and customer feedback.

Own the end-to-end technical pre-sales process for federal and state government customers. Scope use cases, communicate business value, build and deliver demos, lead architecture reviews, and serve as a trusted technical advisor. Partner with Sales, Product, and Engineering to improve the AI platform, support capture and market strategy, and help establish the public sector team. Apply AI tools to discovery, solution design, prototypes, demos, and technical proposals while maintaining accuracy and customer trust.

Own Sierra’s public-sector enterprise sales business across federal, state, and local government accounts. Build pipeline, manage strategic relationships, lead complex six- and seven-figure sales cycles, develop capture and acquisition strategies, coordinate bids and proposals, and establish partner and teaming ecosystems. The role also helps build repeatable public-sector go-to-market processes, forecasts, contract-vehicle strategies, and sales playbooks while engaging agency executives, procurement officials, technical teams, and systems integrators.

Provides hands-on IT support for the New York office, including macOS troubleshooting, global helpdesk queue management, hardware lifecycle, conference room AV, office networking, onboarding, SaaS administration, vendor coordination, and IT logistics. The role also supports office build-outs and moves, executes endpoint and workplace technology projects, improves processes, and documents solutions. Requires strong troubleshooting, organization, communication, and experience supporting technical users.

Lead and develop a regional enterprise sales team, own sales performance and forecast accuracy, and support complex $1M+ deals through negotiation and close. Hire, coach, and develop account executives; inspect pipeline quality; partner with Revenue Operations; and build a culture of accountability and collaboration. The role also contributes to go-to-market strategy and requires extensive enterprise sales and people leadership experience.

Own the enterprise technical pre-sales process, including customer discovery, solution scoping, business-value articulation, architecture reviews, platform demonstrations, prototypes, and technical proposals. Partner with Sales, Product, and Agent Engineering teams to improve Sierra’s AI solutions. Build executive and technical relationships, lead customer sales cycles, translate business problems into solutions, and communicate effectively with technical and non-technical audiences while using AI tools responsibly.

In this role, you'll create onboarding documentation and developer training programs, develop AI agents, and publish success stories to engage the technical community.

Provide commercial contracting support across SaaS, licensing, services, channel and vendor agreements. Build templates, playbooks, and workflows. Advise on IP, privacy, security, and AI-related regulatory issues. Collaborate cross-functionally with sales, operations, and product; negotiate complex deals and support scaling legal operations.

As a Sales Engineer, you will design and demo Sierra's Agent product, collaborating with Sales, Product and Engineering teams to meet customer needs and drive sales strategies.

This role involves leading a high-performing sales team, owning regional sales performance, and being involved in key deals while mentoring sales representatives.