Lead the software implementation team, combining technical support escalation engineering with program management. Oversee deployments of RADs robotics and AI solutions, manage escalations, coordinate cross-functional teams, ensure delivery quality, and drive operational processes for successful customer rollouts.

Lead and expand the hardware deployment group, serving as the core of Operations. Combine technical escalation support for robotic systems with program management duties to coordinate deployments, ensure performance and quality, and liaise with engineering and product teams.