Top Tech Jobs & Startup Jobs in NYC, NY

Leads Support Engineers and Technical Customer Success Engineers, overseeing client support queues, technical implementations, escalations, contractor relationships, capacity planning, documentation, tooling, and AI workflow automation. The role combines people management, hands-on technical problem-solving, process improvement, and cross-functional collaboration with Sales, Customer Success, Product, Engineering, and the AI Center of Excellence.

Provide technical pre- and post-sales support to AEC clients: design solutions, build integrations, configure environments, import and transform data, write automation scripts, validate APIs and templates, and collaborate with Sales, Product, and Engineering to ensure smooth implementations and scalable technical solutions.

Lead a pooled portfolio of approximately 300 B2B SaaS customers, improving adoption through scalable digital customer success programs. Build engagement cadences, webinars, office hours, lifecycle campaigns, self-service resources, and escalation processes. Analyze customer health and product usage data to prioritize outreach, identify risks, and measure outcomes. Guide customers through product workflows, troubleshoot configuration issues, use AI and automation, and collaborate with CSMs, Product, Marketing, Sales, and technical teams.

Lead OpenAsset’s product marketing strategy, positioning, messaging, launches, sales enablement, and market insights for its AEC-focused platform and AI-Proposal product. Partner with Product, Sales, Customer Success, and leadership to translate complex capabilities into compelling customer value. Build competitive and win/loss insight practices, coordinate cross-functional planning, and develop the product marketing team. The role requires 10–12 years of relevant experience, including substantial product marketing and people leadership experience.

Leads and coaches Account Executives and BDRs, participates in client calls and cold-calling, manages pipeline and forecasts, improves sales processes, and drives quota attainment. Partners with Marketing, RevOps, Product, Customer Success, and GTM Engineering to optimize outbound strategy, reporting, messaging, and AI-enabled sales workflows. Hires and develops team members, supports complex deals, and reports performance insights to executives. Requires NYC-area presence three days weekly and monthly travel.

Guide early-lifecycle B2B SaaS clients through onboarding, training, adoption, and time-to-value across OpenAsset DAM and Shred. Manage success plans, milestones, stakeholder communication, risks, workshops, and transitions to long-term success. Provide product and workflow guidance for AEC use cases, collaborate with Solution Architects and Support Engineers, troubleshoot issues, monitor customer health, and identify expansion opportunities with Account Managers.