Top Tech Jobs & Startup Jobs in NYC, NY

Provides technical support to merchants using a SaaS telehealth platform. Investigates storefront, questionnaire, checkout, configuration, API, and integration issues; reproduces problems; documents findings; communicates with customers; and escalates complex issues to engineering. The role also supports onboarding, testing, troubleshooting documentation, bug reporting, and customer feedback processes while developing skills in web technologies, APIs, and software troubleshooting.

Provides customer-facing technical guidance for SaaS platform implementations. Troubleshoots storefronts, questionnaires, checkout flows, APIs, authentication, and configuration issues; reproduces bugs, analyzes browser and HTTP behavior, documents findings, and escalates defects to Engineering. Supports onboarding, customer adoption, technical documentation, and collaboration with Customer Success, Product, and Implementation Engineering while securely handling credentials and sensitive information.

Supports Customer Success Managers with SaaS customer onboarding, account records, milestone tracking, meeting notes, communications, documentation, customer feedback, and internal reporting. The intern researches e-commerce businesses, helps maintain FAQs and onboarding resources, escalates technical or regulated questions, and follows privacy and communication procedures while developing customer success and e-commerce operations skills.

Assist technical support and engineering teams with investigating customer-reported software issues, reproducing bugs, documenting troubleshooting steps, updating tickets, testing platform workflows, and drafting customer communications. Learn web applications, APIs, browser developer tools, and SaaS operations while following security, privacy, escalation, and access-control procedures. Collaborate remotely with Customer Success and Engineering teams and contribute to troubleshooting guides and technical documentation.

Supports Customer Success Managers with merchant onboarding, account setup, customer communication, platform education, issue documentation, escalation, CRM updates, meeting notes, customer feedback, and adoption activities. The role helps entrepreneurs use a SaaS platform for e-commerce and telehealth businesses while maintaining accurate records, following privacy procedures, and developing customer success skills.

Own a portfolio of post-sale merchant accounts, guiding onboarding, platform adoption, retention, renewals, and expansion. Build relationships with e-commerce businesses, monitor account health, address churn risks, coordinate technical escalations, communicate product updates, gather feedback, maintain CRM records, and collaborate with sales, product, engineering, and support teams. The role also contributes to onboarding materials, customer education, and success process improvements in a remote environment.

Manage growth initiatives for an assigned portfolio of existing merchant accounts. Identify expansion, upsell, cross-sell, adoption, retention, and renewal opportunities through customer data and product usage analysis. Build relationships with business owners, develop account growth plans, conduct business reviews, maintain CRM records, and collaborate with sales, customer success, product, engineering, and technical teams. Support sustainable customer growth while escalating clinical and pharmacy matters to authorized teams.

Resolve customer issues, troubleshoot technical problems with engineering, build internal tools, and own specialized product areas. The role supports Customer Success Managers with enterprise requests, improves documentation and processes, and communicates proactively about platform behavior. It requires web architecture knowledge, experience with SaaS, incident management, and customer-focused engineering. The position uses AI-first workflows and includes weekend on-call rotation within a fully remote team.

Investigate and resolve customer-facing SaaS issues across storefronts, questionnaires, checkout, APIs, webhooks, and integrations. Analyze logs and diagnostics, reproduce defects, assess customer impact, support incident investigations, document findings, validate fixes, identify recurring problems, and coordinate with support, customer success, product, and engineering teams to improve platform reliability.

Supports customers with SaaS implementation, configuration, integrations, and technical troubleshooting. Investigates REST API, webhook, authentication, and workflow issues; reproduces defects; documents findings; and escalates complex problems to engineering and product teams. Provides technical onboarding, customer guidance, integration validation, documentation, and cross-functional coordination while following security, privacy, clinical, and pharmacy escalation procedures.