Top Tech Jobs & Startup Jobs in NYC, NY

Leads the customer success function and customer outcomes strategy, focusing on onboarding, adoption, retention, renewals, expansion, account health, and measurable value realization. Builds scalable processes, metrics, playbooks, and reporting; manages and develops customer success teams; oversees strategic relationships and escalations; and partners with sales, product, engineering, and support. The role requires strong e-commerce SaaS experience, commercial judgment, executive communication, and accountability for customer and business outcomes.

Own technical relationships for assigned SaaS customer accounts. Troubleshoot APIs, webhooks, authentication, configurations, integrations, and platform issues using logs and diagnostic tools. Reproduce and document problems, distinguish configuration errors from defects, coordinate escalations with support and engineering, and communicate findings to technical and business stakeholders. Maintain account documentation, identify recurring risks, support platform changes, and recommend improvements that strengthen reliability, account health, and customer outcomes.

Leads Bask Health’s customer success strategy, organization, and post-sale operations. Responsibilities include building scalable onboarding, adoption, retention, renewal, expansion, segmentation, health scoring, reporting, and account-management processes; coaching teams; overseeing strategic customer relationships and escalations; and collaborating with sales, product, engineering, and leadership. The role requires strong e-commerce SaaS expertise, executive communication, operational planning, and data-driven decision-making in a remote, cross-functional environment.

Own a portfolio of strategic merchant accounts throughout the post-sale lifecycle. Lead onboarding, platform adoption, account planning, health monitoring, retention, renewals, and expansion. Build relationships with executives and business owners, manage escalations, coordinate technical support, communicate product feedback, maintain CRM records, and collaborate cross-functionally to improve customer outcomes and success processes.

Lead Bask Health’s post-sale customer success function, owning retention, renewals, account expansion, customer health, and churn reduction. Build scalable processes, playbooks, metrics, segmentation, and reporting while coaching customer success teams and managing strategic customer relationships. Partner with sales, product, engineering, and support to improve onboarding, adoption, escalations, and recurring revenue. The role requires substantial SaaS, e-commerce, merchant-facing, commercial, and team leadership experience.

Leads customer experience strategy and service operations for a SaaS platform serving merchants and healthcare businesses. Oversees onboarding, support, escalations, customer communications, service quality, metrics, feedback programs, training, and process improvement. Manages customer-facing teams and partners with product, engineering, sales, and customer success to reduce friction, improve adoption, and build scalable support operations. The role also ensures appropriate privacy, security, and escalation practices for clinical, pharmacy, and compliance-related matters.

Manage a portfolio of growth-stage merchant accounts from onboarding through retention and expansion. Guide customers in adopting Bask Health’s telehealth platform, monitor engagement and account health, address risks, coordinate technical escalations, support renewals, identify appropriate growth opportunities, and communicate customer feedback to product and engineering teams. Maintain account plans and CRM records while collaborating with sales, support, and leadership to improve customer outcomes.

Lead Bask Health’s post-sale customer success organization, overseeing onboarding, adoption, renewals, retention, account expansion, and strategic account management. Build scalable processes, metrics, health monitoring, and playbooks; coach the customer success team; manage executive relationships and escalations; and collaborate with sales, product, engineering, and support. The role focuses on improving customer outcomes, reducing churn, increasing expansion, and aligning customer success with recurring-revenue growth.

Lead post-sale customer success execution, coach Customer Success Managers, and manage complex customer relationships. Support onboarding, adoption, retention, renewals, escalations, account planning, and expansion opportunities. Monitor customer health and operational metrics, improve playbooks and workflows, and coordinate with support, product, engineering, and sales. Guide customers using Bask Health’s merchant-facing telehealth platform while ensuring accurate communication, documentation, privacy practices, and appropriate escalation of clinical or compliance matters.

Build visually sophisticated web applications and interactive 3D experiences using React, Next.js, TypeScript, Three.js, and WebGL. Develop animations, responsive interfaces, reusable components, and immersive product experiences while optimizing rendering performance, accessibility, and browser compatibility. Collaborate with designers, product managers, and backend engineers, contribute to frontend architecture, mentor engineers, establish creative development standards, and own major interactive projects from concept through production.