Manage and grow client relationships across the US, driving adoption, retention, renewals, expansion, and customer satisfaction. Serve as a trusted advisor, lead executive business reviews, identify account risks and opportunities, resolve issues, and represent customer needs internally. Collaborate with Sales, Product, and Marketing while developing scalable customer success processes, monitoring KPIs, and supporting strategic initiatives.

Support end-to-end ESG advisory engagements across climate risk, carbon, regulatory workstreams, and due diligence. Perform data analysis, quality checks, benchmarking, carbon accounting, regulatory scans, and client-ready deliverables. Leverage Novata’s platform, proprietary datasets, and AI tools; contribute to methodologies, training, proposals, and product feedback while collaborating cross-functionally.