Drive client adoption, implementation, and delivery of Shibumi SaaS solutions. Configure applications to meet business requirements, translate client artifacts into solution structures, coach and train customers and partners, support pre-sales demonstrations and RFX responses, and manage multiple engagements. Use AI tools responsibly for analysis and productivity while protecting confidential client data.

Manage B2B SaaS customer relationships by aligning business goals with product capabilities, driving adoption, retention, and expansion. Develop success plans, analyze account data, conduct business reviews, manage risks, collaborate cross-functionally, and support training and feature adoption. Use AI tools responsibly to improve account analysis, support workflows, and productivity while protecting client data.