Top Tech Jobs & Startup Jobs in NYC, NY

Own the vision, strategy, backlog, and delivery of customer experience and support products. Conduct user discovery, define requirements, lead Agile sprint execution, monitor product performance, investigate issues, and deliver AI, MCP, and automation capabilities. Partner with engineering, UX, vendors, and stakeholders to resolve dependencies, communicate roadmap progress, and improve user outcomes across educator, student, and support experiences.

Leads day-to-day community management and growth across branded social channels, developing platform-specific voices, engagement plans, and cross-promotional campaigns. Collaborates with marketing and communications teams to amplify books, authors, seasonal initiatives, and social commerce. Uses social listening and analytics tools to monitor sentiment, behavior, engagement, and growth, translating insights into recommendations. Creates select social content, manages content calendars, and stays current on evolving platforms, technologies, and community trends.

Leads the strategic and operational infrastructure supporting Sales and Customer Success, including reporting, forecasting, CRM governance, territory planning, compensation input, vendor management, and process improvement. Manages the Revenue Operations team and partners cross-functionally on systems, automation, and AI initiatives. Owns the function’s operating model, technology strategy, data quality, KPI framework, and long-term evolution.

Coordinate production workflows for self-paced online learning courses across content, rights, marketing, platform teams, vendors, and partners. Manage Jira boards, timelines, task tracking, content handoffs, meetings, documentation, vendor onboarding, and status reporting. Identify workflow blockers, recommend process improvements, and support automation initiatives to maintain operational continuity throughout the pilot program.

Drive the full engagement cycle for an AI-powered EdTech simulation platform, including prospect research, outbound outreach, consultative discovery, product demonstrations, instructor onboarding, pilot activation, adoption monitoring, feedback synthesis, and Salesforce reporting. The contractor will build higher education pilot opportunities, support classroom implementation, identify adoption barriers, document market insights, and develop continuation and advocacy plans.

Lead and develop a team of Sales Specialists to drive growth in higher education disciplines. Provide coaching, field support, cross-functional coordination with Marketing and Editorial, sales strategy execution, forecasting, and market feedback. Travel frequently to support sales meetings, conferences, and training; manage hiring, training, and performance of direct reports.

Author and edit physics lab procedures, pre-lab materials, questions, hints, and solutions for the iOLab platform. Ensure scientific accuracy, clarity, and pedagogical effectiveness; provide feedback to collaborators; and enter/manage content in the software platform. Work remotely, 10–15 hours weekly for a 3–4 month contract.