Own a portfolio of strategic global accounts, serving as the primary relationship owner for renewals, upsells, retention, adoption, and customer growth. Build executive partnerships, lead business reviews, monitor account health, mitigate churn, identify expansion opportunities, and align product usage with customer goals. The role requires strong communication, relationship-building, organization, executive presence, and the ability to influence technical and senior stakeholders.

Manage and grow North American SaaS customer accounts by driving adoption, renewals, license expansion, and new opportunities. Own the full sales cycle, including prospecting, demonstrations, negotiation, and closing. Develop account plans, analyze account health, prevent churn, engage stakeholders, and collaborate with customer enablement and solution consulting teams. The role is based in the NYC region with onsite work and travel to Berlin and Denver.

Drive think-cell's North America marketing strategy and execution, focusing on US campaigns, events, influencer and agency partnerships. Generate demand and enable sales with high-quality collateral, measure performance using Matomo and Power BI, and coordinate with design, content, product, and GTM teams. Hybrid role based in NYC with ~15% travel.