Leads post-go-live customer engagements and technical projects, including configuration changes, system upgrades, add-on module implementations, data migrations, integrations, QA, UAT, training, and expansion initiatives. Translates customer needs into technical requirements and project plans, prioritizes Configuration Specialist work, manages scope and dependencies, facilitates stakeholder meetings, and ensures timely delivery and continued platform adoption.

Leads post-sales configuration projects for SaaS customers, translating business needs into technical requirements, project plans, and execution backlogs. Facilitates discovery sessions, coordinates Configuration Specialists and cross-functional teams, manages upgrades and add-on implementations, performs QA, leads customer UAT, and mitigates delivery risks. The role requires strong client communication, prioritization, project management, workflow optimization, and familiarity with Jira, data migration, customer management tools, and generative AI.

Lead and deliver SaaS implementations: plan projects, capture requirements, manage testing, data migration, integrations, client communication and launch support. Coordinate stakeholders, mitigate risks, ensure timely delivery and drive early product adoption.