Top Tech Jobs & Startup Jobs in NYC, NY

Own forecasting, capacity planning, and headcount modeling for a multi-tier contact center. Build demand forecasts across voice, email, chat, and social; translate demand into staffing, schedules, and BPO capacity plans; manage outsourced vendor performance and budgeting; support scenario modeling, RFPs, and long-term workforce strategy; present insights and recommendations to senior leadership.

The AD, Digital Engagement leads digital strategies at WES, driving engagement through digital marketing, website oversight, and team management to enhance organizational goals.