Top Tech Jobs & Startup Jobs in NYC, NY

Manage Book of the Month’s brand partnerships, events, sponsorships, and experiential activations from concept through execution. Responsibilities include project planning, partner and vendor relationships, budgets, contracts, logistics, marketing strategy, social content, PR outreach, performance reporting, and KPI analysis. The role bridges Growth and Editorial teams while building relationships with publishers, media, journalists, cultural tastemakers, and consumer brands to increase brand awareness and membership growth.

Manage daily lead tasks for 10–12 customer service agents, handle escalations, approve exceptions, assign queues, and improve agent knowledge resources. Conduct dispute resolution, reporting, root-cause analysis of member-reported issues, and data-backed process improvements. The role requires strong organization, communication, problem-solving, and customer service experience, with Zendesk and agent-management experience preferred.

Senior Product Designer responsible for designing and evolving consumer digital products across web, iOS, and Android. The role covers ideation, wireframing, visual and interaction design, prototyping, user research, testing, design systems, developer handoff, and production optimization. The designer will collaborate with product, engineering, marketing, and leadership teams while using AI tools such as Claude to improve workflows and design processes.