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The Support Operations Analyst will manage the architecture of the Intercom platform, ensuring data integrity and effective reporting, while collaborating with teams to optimize support operations.

Manage end-to-end US payroll processing, administer equity and benefits programs, handle leave and unemployment claims, ensure tax and compliance accuracy, maintain HRIS and cap table records, and partner with Finance, Legal, and HR leadership to support employee payroll and benefits needs.

Analyze market and live data to set dynamic ticket prices using Uptick, build strategic pricing recommendations, communicate with clients about strategy and performance, and collaborate with BI and engineering to improve product performance.

Own and execute paid acquisition for both B2B broker products and a consumer mobile app: build and run search/social/app campaigns, manage full demand-gen budget, implement event- and revenue-based tracking, run A/B tests, evaluate new channels, and report channel-level CAC/ROAS/pipeline contribution to leadership.

The FP&A Analyst will improve financial forecasting, report metrics, support expense management, and partner with leadership on strategic financial decisions.