Supports building owners and property managers by screening and resolving client inquiries, coordinating documentation and escalations, analyzing billing and utility data, maintaining client records, supporting outreach and training programs, preparing reports, and collaborating with internal and external stakeholders. The role emphasizes client relationships, accurate communication, process improvement, and timely issue resolution, with opportunities to progress into client success management.

Manage post-sale B2B client relationships for a portfolio of property owners and managers. Serve as primary contact, coordinate onboarding, billing, field services, and success plans, monitor client health, lead touchpoints, and identify expansion opportunities.

Lead the BI team to develop production reporting, KPIs, dashboards and revenue assurance. Perform deep-dive analyses, ensure data integrity, partner with stakeholders, present monthly management insights, and implement controls to improve productivity, cost, and gross margin.