Top Tech Jobs & Startup Jobs in NYC, NY

Owns customer trial operations from intake through results delivery and deployment handoff. The role translates customer needs into workflows, scripts, metrics, and quality standards; tracks performance; diagnoses root causes; drives cross-functional corrective actions; and builds scalable playbooks, dashboards, automation, and operating systems. Requires strong operational judgment, analytical ability, customer-facing communication, and experience managing complex workflows in commercially visible environments.

Analyze engagement and usage data to identify customer journey friction, lead quality initiatives, and improve call center and support workflows. Redesign processes, automate operations, track performance, and collaborate with Product, Customer Success, and Engineering to implement scalable systems. Present data clearly while managing multiple priorities in a fast-paced startup environment.

Serve as a business-minded legal partner across commercial contracting, corporate matters, employment, privacy, healthcare compliance, product counseling, AI, and general business issues. Negotiate enterprise technology agreements, advise leadership and cross-functional teams, support HIPAA and data protection needs, manage outside counsel, and build scalable legal templates, policies, playbooks, and approval processes.

Drive new enterprise business across healthcare segments by owning full sales cycles: prospecting, discovery, solution design, negotiation, and closing. Develop account strategies, build pipeline, engage cross-functional stakeholders, create business cases, lead pilots and proposals, and inform go-to-market strategy by testing emerging markets and sharing customer insights.

As a Sales Development Representative, you'll drive outbound prospecting in healthcare, qualifying leads, and collaborating with marketing to enhance campaigns.