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Own customer relationships and independently design and conduct qualitative and quantitative research using Outset’s AI platform. Translate research data into actionable insights, lead customer meetings, onboardings, and training, and create research content and enablement materials. Collaborate with Sales, Customer Success, Product, and Engineering to convert customer feedback into business and product impact.

Own and scale Outset’s participant recruitment system across partners, internal processes, and product experiences. Manage vendor performance, negotiations, feasibility, quality, fraud prevention, and recruitment workflows. Build benchmarks, playbooks, training, customer-facing content, and internal tooling while partnering with Product and Engineering to improve recruitment capabilities. The role requires independent program leadership, cross-functional coordination, and deep expertise in digital qualitative research recruitment.

The role involves managing the full sales cycle for Outset's AI-powered research platform, building relationships with enterprise stakeholders, and exceeding revenue goals.

The Sales Director will drive growth at Outset by selling AI-powered research solutions to enterprise Market Research and Insights teams, managing the full sales cycle from prospecting to closing deals.

As a Customer Operations Associate, you'll support customer research success, assist with participant recruitment, troubleshoot issues, and develop workflows to optimize operations.