Provides on-site technical support for desktops, laptops, applications, and infrastructure. Troubleshoots client equipment, responds to service calls within SLAs, communicates technical issues, manages parts and inventory, documents activity, and completes real-time reporting. Requires driving to client locations, occasional overnight travel, lifting equipment up to 50 pounds, maintaining OEM certifications, and owning a basic repair toolkit.

Provide technical support for desktops and laptops, troubleshoot client issues, ensure customer satisfaction, and manage service calls and inventory.