Provides on-site technical support for desktops, laptops, and related client equipment. Troubleshoots hardware and software issues, responds to service calls within SLAs, communicates with clients, documents activity, manages parts and inventory, and completes required reporting and administrative tasks. Requires travel to client locations, occasional overnight assignments, equipment lifting, a repair tool kit, and a valid driver’s license.

Provides on-site technical support for desktops, laptops, applications, and infrastructure. Troubleshoots client equipment, responds to service calls within SLAs, communicates technical issues, manages parts and inventory, documents activity, and completes real-time reporting. Requires driving to client locations, occasional overnight travel, lifting equipment up to 50 pounds, maintaining OEM certifications, and owning a basic repair toolkit.

Provide technical support for desktops and laptops, troubleshoot client issues, ensure customer satisfaction, and manage service calls and inventory.