Top Tech Jobs & Startup Jobs in NYC, NY

Serve as primary technical escalation for complex API and web data platform issues; troubleshoot integrations, networking, anti-bot barriers; mentor engineers; drive support best practices, automation, documentation, and cross-functional reliability improvements.

Provide hands-on technical support for customers using Nimble's APIs and data collection platform. Troubleshoot integrations, API and web extraction issues (captchas, bot detection, geo-restrictions), guide onboarding and implementation, investigate issues using logs and diagnostics, escalate and validate fixes with Product and Engineering, create documentation and knowledge base articles, and drive improvements to support processes and platform reliability.

Lead technical pre-sales discovery and architect custom solutions using APIs and Python. Deliver demos, POCs, and proposals; collaborate cross-functionally; drive adoption and expansion; create reusable demo assets and run solution design workshops to de-risk implementations.

Lead post-sales efforts for enterprise accounts to drive adoption, retention, expansion, and advocacy. Build executive relationships across data, engineering, product, and BI; run QBRs/EBRs; monitor customer health signals; mitigate risk; influence product roadmap with customer feedback; and own renewals and expansion to reduce churn and grow revenue.