Top Tech Jobs & Startup Jobs in NYC, NY

Own the lifecycle and retention strategy for B2C members and B2B partners. Build and optimize the CRM platform, launch onboarding, engagement, retention, and winback journeys, and manage email, SMS, push, and in-product programs. Lead cohort analysis, churn modeling, segmentation, experimentation, and measurement. Partner with product and customer success on notifications, renewals, and retention initiatives while establishing the lifecycle function from the ground up.

Serve as the primary technical advisor for clients integrating with Fabric's API platform: design architectures, debug integrations, ship minor API/SDK improvements, build developer resources, and communicate changes to ensure successful headless virtual care implementations.

Lead and grow employer channel partnerships with benefits consultants, brokers, and alliances to drive distribution of Fabric's virtual care platform. Own partner relationships, develop joint go-to-market strategies, build pipeline, track partnership performance, collaborate with Sales/Marketing/Client Success, represent Fabric at events, and provide market feedback to Product and Strategy.