Top Tech Jobs & Startup Jobs in NYC, NY

Provide Tier 1 technical and administrative support to patients, providers, and pharmacies via phone, chat, and email. Troubleshoot platform issues, assist with onboarding, handle payments and records, document interactions in Zendesk, and escalate to Tier 2 or clinical teams as needed while maintaining HIPAA compliance and excellent customer service.

Lead technical vision and architecture for a scalable virtual care platform. Architect and develop Ruby on Rails backend, build React front end, guide technical decisions, collaborate cross-functionally, drive adoption of new technologies, and contribute to long-term product roadmap while mentoring engineers.

Define architecture and technical roadmap for production AI/ML systems, productionize NLP and voice features in Python, mentor engineers, partner with product/medical teams to implement responsible safeguards, build evaluation and monitoring frameworks, own AWS Bedrock strategy, and drive long-term AI strategy and improvements across Fabric's products.