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Lead end-to-end implementations of August Health’s Billing product, from discovery through go-live and early stabilization. Configure accurate billing workflows, guide customers through setup and integrations, deliver training, manage multiple complex implementations, and support adoption. Serve as the Billing product expert, develop scalable implementation resources, and provide customer insights to Product and Engineering while collaborating across Customer Experience and Go-To-Market teams.

Leads and scales the Implementation function, managing people, strategy, processes, systems, and customer go-lives. Oversees implementations for new and existing customers, develops playbooks and operating metrics, resolves complex configurations, improves automation, and partners cross-functionally with Sales, Customer Success, Support, Product, Engineering, and Data. Coaches Implementation Managers while ensuring successful transitions to Customer Success and scalable delivery as the company grows.

Own post-go-live customer relationships for the Billing product, driving adoption, engagement, and renewals. Assess customer configurations and workflows, monitor health metrics, conduct strategic reviews, surface insights from customer data, identify upsell opportunities, advocate product needs internally, and represent the company at customer sites (travel up to 25%).

Own post-go-live customer relationships to drive adoption, engagement, and renewal. Assess customer workflows/configuration, run strategic reviews, monitor health metrics, address risks, identify expansion opportunities, surface data-driven insights, and advocate product improvements. Travel to customer sites and conferences up to 25%.

Analyze customer and caregiver data to identify workflow improvements, build dashboards and visualizations, support Customer Success with QBRs and presentations, translate findings into actionable recommendations, and create scalable data processes while advising Product and Engineering.