Drives laboratory efficiency and profitability through data analysis, KPI dashboards, reporting packages, trend analysis, and operational recommendations. Partners with laboratory, field operations, and implementation stakeholders to prioritize initiatives, implement continuous improvements, achieve denture KPI goals, and deliver savings. Provides coaching, strategic feedback, job aids, email templates, and stakeholder-specific reporting to support execution across dental practices.

Designs, develops, and facilitates role-specific learning programs for healthcare team members. Creates training content using multimedia and e-learning tools, delivers specialized virtual instruction, evaluates learner performance, and communicates development needs to field leaders and HR. Supports project planning, training record management, reporting, session logistics, and continuous improvement of learning programs while ensuring content accuracy, compliance, and alignment with organizational goals.