Drives laboratory efficiency and profitability through data analysis, KPI dashboards, reporting packages, trend analysis, and operational recommendations. Partners with laboratory, field operations, and implementation stakeholders to prioritize initiatives, implement continuous improvements, achieve denture KPI goals, and deliver savings. Provides coaching, strategic feedback, job aids, email templates, and stakeholder-specific reporting to support execution across dental practices.

Leads revenue recognition and patient accounting for Aspen Dental, including allowance and collection models, internal controls, reconciliations, journal entries, reporting, and audit support. Partners with Revenue Cycle Management, IT/Product, FP&A, and Analytics to improve systems and accuracy. Requires expertise in GAAP, ASC 606, healthcare revenue cycles, fee schedules, data analysis, and communicating accounting methods to executives, operations, and clinicians.

Designs, develops, and facilitates role-specific learning programs for healthcare team members. Creates training content using multimedia and e-learning tools, delivers specialized virtual instruction, evaluates learner performance, and communicates development needs to field leaders and HR. Supports project planning, training record management, reporting, session logistics, and continuous improvement of learning programs while ensuring content accuracy, compliance, and alignment with organizational goals.