Top Tech Jobs & Startup Jobs in NYC, NY

Manage an established portfolio of legacy clients, driving retention, growth, and expansion. Audit account health, conduct strategic check-ins and workshops, advise business owners on offers, funnels, sales, prospecting, closing, fulfillment, and AI adoption, identify upsell opportunities, resolve issues, coordinate cross-functionally, and document account activity.

Serve as a trusted strategic growth partner to founders and business owners. Diagnose commercial constraints across positioning, acquisition, sales, delivery, and operations; recommend priorities; and translate strategy into accountable execution. Lead high-level client conversations, identify risks, improve revenue performance, coordinate teams, and maintain the broader commercial picture. The role requires strong judgment, B2B go-to-market knowledge, founder-level communication, structured execution, and practical AI fluency.

Own the full B2B sales cycle from outbound lead qualification through discovery, demonstrations, negotiation, proposals, and closing. Convert cold email prospects into revenue, maintain accurate CRM and pipeline reporting, handle objections, and achieve defined activity, conversion, deal, and quota targets. The role requires consultative selling, executive-level communication, fluent English, resilience, and documented success closing mid-to-high-ticket deals.

Own at-risk customer relationships involving dissatisfaction, disengagement, cancellations, refunds, and lost confidence. Investigate customer journeys, diagnose root causes, troubleshoot issues, lead de-escalation and recovery conversations, coordinate cross-functional resolution, and maintain customer ownership through completion. The role requires consultative communication, sound commercial judgment, accurate documentation, and the ability to identify recurring retention issues and recommend improvements.

Own the most sensitive client relationships, diagnose issues, protect revenue, develop retention strategies, and enhance operational processes.

Lead and scale B2B and B2C communities of founders and operators: moderate channels, design engagement systems, run live sessions, track engagement metrics, surface insights to internal teams, and support member retention, growth, and upsell through active community programming.