Leads, coaches, and develops a regional team of Customer Success Managers serving clinics and providers. Oversees customer retention, satisfaction, account growth, escalations, performance goals, and KPIs. Partners with Sales, Clinical, Operations, and Leadership teams to improve provider engagement, workflows, reporting, capacity planning, and customer success processes. The role is primarily remote and requires up to 10% travel for team and organizational events.

Leads high-priority, cross-departmental programs from planning through delivery. Responsibilities include managing scope, schedules, budgets, risks, resources, governance, executive reporting, stakeholder communications, and cross-functional accountability. Provides overflow support to the PMO, maintains delivery standards, facilitates steering committees and stage-gate reviews, and improves enterprise program-management practices.

The Internal Communications Specialist drafts and publishes newsletters, announcements, Slack updates, and intranet content. They gather information from cross-functional stakeholders, manage communication requests and content calendars, format content, maintain Simpplr pages, and track engagement metrics. The role also supports time-sensitive communications, internal resources, and ad hoc projects while ensuring clear, consistent, engaging employee communications.