Top Tech Jobs & Startup Jobs in NYC, NY

Own the post-sale experience for strategic enterprise customers, driving adoption, retention, expansion, and customer health. Build and lead the Customer Success function by hiring Customer Success Managers, developing playbooks, establishing operating models, forecasting renewals, and implementing tooling. Serve as an executive sponsor for key accounts, partner with Sales, Product, Engineering, and Deployment, translate customer feedback into product input, and report performance and strategy to executives and the board.

Own post-sale relationships with large enterprise customers, driving adoption, measurable value, renewals, and expansion of AI workforce solutions. Define success metrics, lead business reviews, monitor account health, identify growth opportunities, and collaborate with engineers, deployment strategists, and sales on new workflows. Translate customer feedback into product improvements and create scalable onboarding playbooks and best practices.

Provide technical customer support for HappyRobot’s AI platform by triaging, debugging, and resolving customer issues. Diagnose root causes, design and test solutions, collaborate with engineering and product teams, and help customers optimize AI workers through prompt engineering and voice or transcription tuning. The role requires clear communication, independent prioritization, adaptability, and strong problem-solving skills.