Own strategic customer accounts from implementation through long-term success. Monitor account health and AI agent performance, identify risks, coordinate issue resolution with internal teams, run customer reviews, report on ROI, and support renewals and expansion opportunities. Build trusted advisor relationships while helping customers adopt additional agents, chatbots, billing, referrals, and locations.

Build full-stack, AI-powered features for a healthcare conversational platform. Develop React/Next.js frontends, Python/FastAPI backends, cloud-deployed services, LLM-driven workflows, integrations with third-party healthcare systems, and maintain reliability, testing, and observability while owning projects end-to-end.

Own strategic customer accounts from implementation through long-term success. Monitor account health and AI agent performance, identify risks, coordinate issue resolution with Product and Engineering, manage customer communications, deliver performance and ROI reporting, and support renewals, invoicing, and expansion opportunities. Build trusted relationships with healthcare customers while helping them adopt new agents, locations, and communication capabilities.