Own day-to-day execution across multiple concurrent cross-functional programs. Develop detailed project plans, facilitate planning sessions, track risks and dependencies, resolve blockers, coordinate handoffs, maintain documentation in Notion, and provide portfolio health reporting. The role also helps establish repeatable project management practices in a remote-first startup environment.

Administer and extend CRM, contact center, and AI-agent platforms supporting Customer Operations. Configure workflows, routing, permissions, prompts, knowledge sources, integrations, and automations. Troubleshoot data-flow issues, monitor AI performance, document system configurations, maintain runbooks, train users, evaluate tools, and translate business requirements into reliable system configurations.